Developing On Hold Messages

Top Voice Actors of the 21st Century

Developing On Hold Voiceover Copy

On hold voiceover copy should include elements like branding, product information, current or upcoming promotions, holiday hours and business location. Each element of the on hold voiceover copy should be recorded independently. This allows for separation between messages. In between messages the on hold service can play music or even just broadcast a local radio station. Either way, this approach is preferable to constantly bombarding customers with information–which can feel overdone and intrusive. As a rule of thumb it’s a good idea to leave anywhere from 15 to 30 seconds in between on hold messages.

ProVoice USA provides male and female voice talent to businesses for on hold message systems. With affordable, flat rates and rapid turnaround it’s possible to outfit an entire telephone system in just a few days.

Affordable Phone System Voice Overs

Beginning with a greeting and proceeding through dialing and IVR prompts and on-hold messages, professionally recorded phone system voice overs make a subtle but important impression on callers. Many audio production facilities are able to deliver the final product to clients within the same business day given the straightforward nature of the production process, but it’s also possible to add some creative flair to the project. For an affordable extra charge, the studio producing the work may be able to add background music, if desired, and set the recording levels so that it doesn’t drown out the narration.

Clients should be wary of studios or professionals who insist upon haggling over pricing or show a reluctance to provide demos. Given the competitive nature of the industry, it’s not uncommon to encounter producers who prioritize money ahead of client satisfaction. However, professionals with a solid reputation and nothing to hide will deliver excellent value for the money.

ProVoiceUSA never haggles over prices, instead providing clients with the ability to participate fully in the production process by listening to demos of the script to be recorded and making sure it’s right. Led by longtime industry stalwart Chris Davies, the Southern California-based studio has worked with many prominent clients over the years and delivers promptness and value to customers around the globe.

Tips For Starting A Career In Voice Acting

Blogs | Tips For Starting A Career In Voice Acting

Voice Actors or VAs (sometimes also called Voice overs and Voice talents) are a versatile lot. You hear them virtually everywhere: in TV shows and commercials, on the radio, in Public Service Announcements, on phone-based IVR messages, in instructional and educational software, video games, and even in documentaries. Voice Acting is a fun and challenging job; with its own set of rewards and perks.

If you’ve ever considered becoming a voice actor, the good news is that technology has made it easier for you to set upon that path. The not-so-good-news is that it has become a very competitive field. You’ll need to have not just the skills and talent, but you should also know how to market and promote yourself. To this end; we would like to offer some tips to get you started. Ready? Here we go:

Know your capabilities and strengths – To be successful in Voice Acting, you need to know what you have to offer: you need to be able to showcase your specialties as a VA. Are you good at vocal impressions? Can you speak in different regional and foreign accents? Are you able to change your voice to sound older or younger, male or female? Can you modulate your voice and do dramatic reading? Once you know what you’re good at, you can leverage those skills to your advantage; and work on the areas you need help with.

Know which VA categories you can work in – Once you know what your voice can do; you can then decide which VA category you fit in: dramatic readers can do acting and dubbing, Flawless readers who sound engaging or modulated can do commercial work, and clear standard diction is ideal for narration. The vocal skills you have will determine which particular areas of voice acting you should concentrate on.

Know how to get work – Familiarize yourself with how the VA industry works. Join a professional organization and start networking with industry practitioners and professionals whenever the opportunity presents itself. Find a mentor and try to find an agent as well. Invest in a good voice demo, and make your demo category-specific (i.e., include a character, narration, corporate, and commercial demo).

Know how to market and promote yourself – The Internet has made it possible for you to put your voice work out there. Make sure to build up a portfolio of your work, and post it on popular audio and video streaming sites; as well as on social media. Prepare a good résumé and follow instructions faithfully during auditions. Be professional in appearance and demeanor. If you want to make a career using your voice, the world is ready for you! Follow our tips and make your mark. Good Luck!

ProVoice USA offers a roster of Voice Actors and Talents for a variety of vocal projects and applications. Call
us up at (877) 865-3459, or e-mail us at info@provoiceusa.com for all of your questions and for more
information

To music or not to music on your IVR/On Hold message

To music or not to music on your IVR/On Hold message

To music or not to music on your IVR/On Hold message
We do a LOT of IVR messages, on hold, voicemail, marketing messages, you name it. A lot of times people will ask us if we recommend music on their phone messages. We have kind of come up with a formula of which messages 1) Should definitely have music, 2) which ones are okay either way and 3) which messages do not need/shouldn’t have music. If you are creating a huge phone tree or just a small cell phone voicemail, this may help you decide which messages you want music on.

When it comes to personal cell phone messages, music can either sound great or like a bad wind. Luckily over the last few years, cell phone providers have improved their ‘compression quality’ of their messages, so that most of the time the music sounds pretty good. 10 years ago if you had a low-cost provider like TMobile, the music would sound majorly distorted and like garbage. Nowadays it’s more up to personal preference. If you want to make a longer message that includes business info, hours, website, etc, music may be a nice touch. If it’s a simple ‘we’re not here, please leave a message’ type voicemail, then music isn’t usually needed. As always, if you opt to purchase music for your message, we also send the phone message without music. We have a phone patch which is a hard wired box between our mixer board and the phone line, so if you need us to record a pro message on your cell phone, we can do that. Just ask about the phone patch option.

For company IVR messages that include options like press 1 for sales, 2 for etc, music normally adds a nice touch. I’d say about 65% of IVR messages that have menu options we do include music. It’s a nice touch.

Normally music is NOT needed on company voicemail messages (‘You’ve reached Joe’s voicemail, please leave a message, etc). Those are short and to the point and don’t really need music to carry you through the message.

On hold messages, definitely. You have people on hold for a few minutes of their day. Music makes it not seem so long. If you have breaks between paragraphs without music, it’s more obvious to the listener that they are sitting there losing minutes of their day. We have a lot of nice songs that make their on hold experience less sucky.

Other messages like transfer messages normally have music. That way the listener knows they are still connected while being transferred and hasn’t been lost in IVR space.

If you have any questions about music for your IVR, voicemail or on hold messages, please reach out to use for an immediate response!

4 Ways to Improve Your Voice Over Skills

Invest in a Quality Microphone for your Voice Over Work

Getting into the voice over industry is challenging. It’s as competitive as any other acting career, sometimes more so, and you have to have a thorough control of your voice to succeed. Here are some tips from ProVoiceUSA for enhancing your skills and launching your career.

Voice-Over Actor in a Recording StudioKnow Your Voice
In the past, voice over work was dominated by the ubiquitous “Mr. Announcer” style of voice overs; a deep booming voice with a consistent tone and enunciation. You have probably noticed that this isn’t as common anymore, and when it does see use, it is often in parody. Today’s voice overs are more commonly very relaxed and conversational in tone and style. What hasn’t changed is the importance of being able to speak clearly and give your voice presence.

Use Good Gear
Talented as you may be, there’s more to selling your talent as an actor than just what you can do with your voice. You will often have to share your skill in order to get work, and you want to have good equipment when you do that, which will represent you well. Invest in a quality microphone and good audio software.

Exaggerate
While voice overs have become more casual, there is a little something that’s lost in a truly casual tone when recording it. To compensate, you’ll need to exaggerate a little bit; enunciate more clearly in certain places. This is usually easy to figure out by recording yourself and identifying places where you might sound a little slurred or unclear, and focusing on them.

Learn the Material
Some voice over jobs depend on a very specific script. Others offer some flexibility for ad lib and variation. In either case, you should know the intended material backwards and forwards. The better you do, the better you can deliver it exactly and the better you can add your own flavor if needed.

Provoice USA understands the ins and outs of voice overs for all kinds of purposes, and we offer a wide range of services including on-hold messages, commercials, IVR, and more. Check out our rates or contact us now for more information.

I bought a Neumann TLM103 for the 4th time for voice talent applications

For voice overs, the TLM 103 is a ‘Really Good Mic’.    Nothing spectacular, but a very good mix of frequency response and saturation to give the voice over a nice neutral sound.    I sold my TLM before I got the Apollo.  Once I got the Apollo, I wanted to hear how a TLM 103 would sound for voice overs using the different preamps.   Found a never used, 6 month old TLM 103 on Craigslist near here listed for $600.   I think the guy thought he was going to be a music producer at one time, but now he needed to pay his mortgage.   I pull up and he brings out a pile of stuff, TLM 103 on a small stand, wires, boxes, etc.  Hands it all to me and says ‘here’   Sweet.  He took $550.  I took the extra Mogami cables and left him the crappy little stand.   He was happy and I was blown away by the deal.    I have to admit, the TLM is nothing great, but through the Apollo, it does sound a bit more pro than the modified MXL v67 I had been using and has some more saturation than the Mojave 201 I use on occasion.    If you have the cash, a TLM 103 will never let you down for voice overs.  Just be sure to pair it with a preamp that adds some saturation to the sound in order to tame the sometimes referred-to ‘harshness’.   I don’t think the mic introduces anything obnoxious, but if you are using a cheap preamp, it won’t flatter the TLM at all.   Good combo is the Daking mic Pre One or the apollo using a Neve or Manley preamp and the LA2a compressor to soften it all up.  For your voice over needs, visit us at here

 

The Apollo Twin

Honestly, I didn’t really expect or need the Apollo Twin to work well for voiceover work. I have invested thousands of dollars on a rack of gear I have fine-tuned over the years for my preferred voiceover style. I didn’t want to think that anyone could just get a UA Apollo Twin and have great production value straight out of a box. I was looking for an upgrade over a basic interface for travel voice over recording (I had been using Shure X2U interface, which was great), but I wasn’t sure if a UA Apollo twin USB would work with my laptop and/or Cool Edit Pro. (Which I still religiously use, even after trying Audition CS6 and even ProTools. I still prefer the speed of Cool Edit. GET OFF MY LAWN!)

I quickly found that my laptop DID have USB 3, but the processor wasn’t listed on the approved processors. I was able to find a Twin USB on Craigslist for $500, so what the hell. All I can say is… DAMN! I’ve had the Apollo Twin for 2 months and have used it to do 95% of my voice talent work. On top of that, I have purchased approximately $1300 worth of plugins and have been so happy with it. So happy in fact, I purchased a 2nd one along with a 2nd laptop. I am amazed at its sound quality and versatility. (You save settings for any amount of sessions you want.  Fantastic!) I am even selling off some of my rack gear, rendered unnecessary by this addition to my voiceover toolbox.

As much as it hurts my pride, I must admit that Apollo from UA is fantastic!!

Update (Feb 9, 2018):

I still love this thing and I use it for almost everything. Previously, I had been using my main rack of gear for things that needed a certain compressor sound, but I found a way to insert that into the Apollo.  The only time I don’t use the Apollo is when I need to record someone else’s voice and I want to monitor it from outside of the audio booth (like kids, or even Olympic Athlete Brenda Martinez who was here last week to record for New Balance). Besides that, the Apollo has completely won me over.

They now offer a version of the Apollo, the Thunderbolt, that runs off the bus power from a computer, not needing an external power supply. None of my laptops have that option, so I will continue using the USB3 version for the next few years.

If you’re looking for great plugins, I suggest the Neve 1073. It adds some great heft to your audio. The “stock” preamp that came with the Apollo is great, adding more mid-forward without any character. A MUST-HAVE for anyone doing commercial work would be the Valley People Dynamite noise gate. Set it right for an incredibly smooth sound. I recently purchased the Oxide Tape and Distressor plugins. I use the latter for almost everything and the Oxide for added air and saturation

I guess you could say the Apollo is my new audio love affair. I’ve even sold off 5 more pieces of my “pro” travel rig including my Symetrix, a couple Aphex comps, and my roadrunner case.

Important Elements to Consider when Commissioning a Voice Over Video

Important Elements to Consider when Commissioning a Voice Over Video | ProVoice USA Blog

If you’re planning to commission a voice over video for your company, there are a lot of different things to consider before going to production. Some of the most important elements include:

The Purpose. A voice over video can be an extremely effective sales tool in a lot of cases, but there are times that a voice over video is more a waste of money than it is a boost for business. Consider the purpose of the video before production. If the purpose is to educate customers or to advertise a sale or promotion, it may well be worth the money.

The Script. Once you’ve decided to create a voice over video, it’s time to come up with a script. The script shouldn’t be a lot of information that viewers can’t easily digest. It should be interesting and engaging. If you’re having a hard time coming up with a compelling script, a great formula to follow is to present a problem your clients face, show them that you have the answer to that problem, and give them a call to action.

The Talent. When you’ve got the script written and ready, it’s time to search out talent. Be sure that you find professional talent that can provide you with a portfolio of their work. They should have access to high-quality equipment so that they can provide you with high-quality productions. Consider too, though, that although you may’ve found talent that you like, they may not fit with the overall message and purpose of your video and you should find the talent that is the best fit.

The Cost. A large agency may be able to provide you with the talent that you’re looking for, but keeping them on retainer, or even paying them for just one project could cost you more than the project is worth. At ProVoiceUSA, our rates have been the same for over 13 years. We believe that you can have quality work for an affordable price. Our rates include fully edited and polished files, ready for production and our rates aren’t based on the market size or for how long the video airs. We simply charge for the work we do.

Need a video voiced over? We offer a wide range of services including on-hold messages, commercials, IVR, and more. Check out our rates or contact us now for more information.

Voice over audio interfaces, when to spend a little $$

I am always on the quest to find the next great piece of voice over audio gear.   Not that I need it, just never know what I’m missing.    A couple of days ago I did a ‘why the hell not’ purchase of a new USB audio interface after hearing a fellow VO friend mention it was a good unit.   I was using a Focusrite FORTE for voice over recording (keep in mind, only using it to convert the analog output from my audio gear to digital, wasn’t using the preamps in the unit) and I liked it.   But had heard some good things about the Audient ID14 usb interface.     Got a good deal on a ‘as new’ one ($200) vs the retail price of $299, figuring I wouldn’t loose much if any if I didn’t like it and needed to resell.    In the past I had used an RME Babyface for voice over recording, but actually found it too clean and sterile.  I know, you don’t expect a USB interface to introduce character to a voice file, but the converters can add some flavor.    Anyway, got the Audient hooked up and dialed in and love it.   It’s kind of a mix between the Forte and the Babyface in terms of some character but also very clean.    I hear good things about the preamps in the Audient interfaces, but since I don’t plan on using the phantom power/preamps, I can only attest to the sound of the converters….love it.       My ‘studio B’ setup (that I do auditions on a dozen or so times a day) uses the Scarlett 2i2 For converting and it’s a good box.    You can get those for like $100 street price.         So Audient ID14 interface,  $225 or so street price, AWESOME interface.   Not too complicated, seems solid, hope to last for many years.     Focusrite Forte, about same street price.  VERY good interface.   The drivers and digital control system can be a bit sketchy, it treated me right, but for some reason I was expecting it to start smoking at anytime.   Focusrite Scarlett 2i2, good box, many MANY voice talent use this and have great results.   I read some voice talent saying they fail after a while, so we’ll see what happens.    A GREAT portable usb converter/preamp is a Shure X2U.  This is what I use on the road and it’s a great tiny ‘in line’ interface.    REALLY a smart purchase.  I did work on the road with it this summer with my Sennheiser MKH416 and nobody noticed I wasn’t in my $8000 studio.  Here our work here and ask for a custom demo!

Why the voice over microphone you choose is so important

I’ve been doing voice overs for the last 15 years full time.   The one thing that amazes me still after all this time is how much a microphone can contribute to the feel of a voice over read.    It’s subtle, but the different sound characteristics of a microphone can change the feel of a read a LOT.     I have gathered up a selection of microphones that work with my particular voice talent style that covers most of the bases.   Things like transformers/frequency response/etc all determine how things will sound once your yap hole hits the microphone diaphragm.    There really is no ‘one perfect’ voice over microphone for all talent and all applications.  But there are some ‘fail-safe’ microphones that won’t be ‘wrong’ either.    If you want a very clean and neutral microphone that is nothing special, but will be ‘okay’ on all voice over applications would be the Neumann TLM 103.   If you don’t have that kind of money sitting around ($700 or so used), you can always go with the CAD E100S ($250 or so used) or a MXL V67G ($70 used).   All sound similar.    I sold my TLM 103 once I heard the CAD E100s.  Same sound, but for much less cost.   I didn’t use the TLM 103 that much, but wanted ‘that sound’ incase I needed it.     The MXL has similar frequency response and saturation, a great mic for the TLM 103 sound without the cost.     I’ve guided a couple voice talent to the MXL and they’ve been happy with it.      Another popular voice over microphone is the Sennheiser MKH 416 shotgun mic.    It’s the ‘lazy mans’ voice over microphone.   Pretty good to use if your recording booth isn’t very good and you don’t like to do any EQ work.    I have one that I mostly use for travel and also auditions that I record in my main open area (not my booth).   Voice talent also like the MKH 416 due to the frequency push in the upper mids that make it push through the mix….it’s okay that way but can get annoying/shrill pretty quick.   Do NO use it for long form narrations..also has a tendency to respond better to male vs female voices.     The Neumann U87 mic is kind of the ‘holy grail’ for voice overs.   However, this seems to be one of the most ‘picky’ in terms of the voice style that it makes sound good vs absolutely awful.     It’s enhances voices that have a naturally lower register.  Anyone who has a neutral voice or higher pitch will sound awful on this mic…’like ass’ due to the mid low frequency hype.   I have had talent get all excited about getting a U87, then use it for one or two session and then shelve it because they sounded awful.  Most of them had a mid range to higher pitch voice (females).     One of my favorite microphones is the Blue Baby Bottle mic ($250 used).    It can be temperamental if EQ is not set right, but it’s fairly smooth, doesn’t hype frequencies that interfere with voice overs (such as REALLY low frequencies that turn the reads into mud), has a natural push in the upper mid frequencies, but still maintains pretty smooth voice sound.    I use that most of the time for long form or commercial work.      Then a very HI-FI voice over microhophone, with a very full frequency response is the Mojave Audio 201Fet mic.    EXTREMELY clean/clear.   Not much saturation sound at all, very easy to EQ to get the rumbling low end and clean high end.    That’s the mic I use when I know I am going to process my voice over a lot with compression in post.       So these are the microphones I like most for my voice over style and what I need to do day in and day out.

3 Things To Know Before Hiring Voiceover Talent

3 Things To Know Before Hiring Voiceover Talent | ProVoice USA Blog

You’re ready to launch your new marketing campaign; all you need is a little voice talent. Trouble is, you’ve never hired any before. How to go about it? What should you look for? ProVoice USA has you covered. Here’s what you’ll want to consider before hiring a voiceover actor for your campaign.

  1. What Do You Need?

You already know you need voice talent. Begin to define what kind of talent you need. Does your campaign demand a certain age rang for the actor? Should they be male or female? Would a regional accent be appropriate, or problematic? As you check off these questions, your ideal candidate will be clearer, and you’ll be able to further guide the actor you choose to meet your needs.

  1. Define A Budget

Know your budget before you start your search. This will keep you from overspending on talent that you don’t need. A larger budget will give you more options, which is an important consideration. You’ll need to decide if the campaign us worth investing in to have the highest quality voice work.

  1. Equipment Matters

Get the right gear. Unless you’re doing a very simple, low budget recording, you’ll need to reserve a proper studio to do your recordings. Don’t skimp on the studio or equipment, as that can make or break the quality of your campaign just as much as the actor themselves.